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Refunds

REFUNDS OF MONEY

We do not make refunds if the Order is seized by Customs in the Destiny Country.

Total 100% Re-Ship  if the shipments do not arrive to the destiny country ( Order loss ) or  the Order arrived damaged .

Note: In case of cancellation of the order, the money will be refunded by the same method of payment used for the purchase, unless by express coordination. 



LAW AND REGULATIONS:

The customer must know the restrictions and prohibitions of the products in their country. In no way, Trujilloshop.com will be responsible for any incident with customs authorities of the destination country. If restrictions exist, Paypal or Payu Payments will not return or refund the total price paid.



ORDERS DAMAGED

In case the shipment has suffered damages during the transport to the Destiny Country , the customer will have to communicate this situation to trujilloshop.com before the 48 later hours to his reception. In this case, trujilloshop.com will initiate the procedure of claim to the transport company to replace the merchandise damaged without additional charge to the client.

The customer will have right to the resend of the product without additional cost including the expenses shipment once the product has been given back to our facilities and the incidence has been verified.

 

TIME OF RE-SHIPMENT

The shipping time can vary based on the shipment category if the order were sent outside Peru. For products in stock, the habitual shipping time for  abroad of 3 to 5 days. In any case, the shipment is processed as soon as possible .

It will be come to realise a unique shipment when it is available all the product to give back, except in case the customer indicates to us the opposite. However, trujilloshop.com reserves the right to send the orders of form fragmented without additional cost for the customer.
For those products that are not in stock , the customer will be facilitated to by means of electronic mail the approximate manufacturing time
 that the manufacturer or supplier has communicated to us and he will stay informed of any variation that can arise from this term.
 

SHIPPINGS
 

International orders will be sent them from Peru through Serpost of Peru ( SERPOST ) using the service of "Exports Easy" that promotes the government of Peru. This way allows to assure the Order will arrive definitively to its destiny without no type of fraud, reducing the bureaucratic proceedings and the high logistic costs and of transport. The Shipping Cost is automatically calculated by weight  by our shop


SHIPPING SERVICE AND ARRIVAL TIME : 

EMS SHIPPING COST ( FASTER SHIPMENTS ) :
 

1.- To United States , Canada , Mexico                      : Between  9 - 10  Working Days 

2.- EuropaOceania , Asia and Rest of the World    : Between  13 - 15 Working Days 


ECONOMIC SHIPPING COST :

1.- To United States , Canada , Mexico                       : Between 15 - 20 Working Days 

2.- EuropaOceania , Asia and Rest of the World     : Between  15 - 25 Working Days 



SECURE SHIPPING

All orders are traveling 100% secured against lost

TRACKING NUMBER AND IMAGE ATTACHED ON THE ORDERS

The Customer will receive the tracking number once the Order is left at the Postal Service along with an picture of his Order so that can confirm the shipment



ACCEPTANCE OF POLICIES

If the customer or the user accept our policies of refunds and Re-Shipments offered through our site trujilloshop.com, it means that he has read, understood and accepted in express form the set out terms before. It will also be understood that whenever the customer or user accedes to the site, he accepts of form express the effective norms of privacy. If he is not in agreement with our politic , the client will not have to provide any personal information, nor to use our service because he is not obligued to do it.